Bank customers decry poor services of ATMs

Some bank customers in Kaduna on Tuesday decried the poor services of the Automated Teller Machines (ATMs) in the town.

At various banks, there were long queues of customers at ATMs making it difficult for numerous customers to make withdrawals from their accounts through the ATMs.

Many of the ATMs displayed an “out of service” message on their monitors, while others were unable to dispense cash due to network problems.

The ATMs visited included those of First Bank, Ecobank, UBA and Zenith Banks.

Henry Fumwul, a customer, said that he could not make any withdrawal with his ATM card at the First Bank ATM centre along Mohammed Buhari Way.

He said that the machine did not pay him, but only debited his account.

“An official of the bank told me that the poor service was due to technical problem and he assured me that my money will be remitted later,’’ Mr. Fumwul said.

Another customer, Malik Garba, said he no longer had confidence in the ATMs, adding that “I now prefer to use my cheque book”.

In the Federal Capital Territory as well, numerous clients have bemoaned the difficulty they face in withdrawing money from ATM’S

Stella Emmanuel, at a Zenith bank in Gwarimpa Abuja, said she had visited three ATMs before she got to Zenith bank.

“When I reached here, only one of the ATMs was working and the queue is so long”, she said.

Also, a senior official of one of the banks, who sought anonymity, said that poor network is due to weather and technical hitches.

“Our servers are now being upgraded to address the challenges,” the official said.

He advised customers to always request for receipt whenever they made transactions at ATMs to guard against unforeseen circumstances.



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