ADVERTISEMENT
  • The Membership Club
  • PT Hausa
  • About Us
  • Advert Rates
  • Careers
  • Contact Us
Sunday, January 24, 2021
Premium Times Nigeria
  • Home
  • COVID-19
  • News
    • Headline Stories
    • Top News
    • More News
    • Foreign
  • Investigations
  • Business
    • News Reports
    • Financial Inclusion
    • Analysis and Data
    • Business Specials
    • Opinion
    • Oil/Gas Reports
      • FAAC Reports
      • Revenue
  • Opinion
  • Health
    • News Reports
    • Investigations
    • Data and Infographics
    • Health Specials
    • Features
    • Events
    • Primary Health Tracker
  • Agriculture
    • News Report
    • Research & Innovation
    • Data & Infographics
    • Special Reports/Features
    • Investigations
    • Interviews
    • Markets
  • Arts/Life
    • Arts/Books
    • Kannywood
    • Lifestyle
    • Music
    • Nollywood
    • Travel
  • Sports
    • Football
    • More Sports News
    • Sports Features
  • Projects
    • Parliament Watch
    • Panama Papers
    • Paradise Papers
    • AGAHRIN
  • Home
  • COVID-19
  • News
    • Headline Stories
    • Top News
    • More News
    • Foreign
  • Investigations
  • Business
    • News Reports
    • Financial Inclusion
    • Analysis and Data
    • Business Specials
    • Opinion
    • Oil/Gas Reports
      • FAAC Reports
      • Revenue
  • Opinion
  • Health
    • News Reports
    • Investigations
    • Data and Infographics
    • Health Specials
    • Features
    • Events
    • Primary Health Tracker
  • Agriculture
    • News Report
    • Research & Innovation
    • Data & Infographics
    • Special Reports/Features
    • Investigations
    • Interviews
    • Markets
  • Arts/Life
    • Arts/Books
    • Kannywood
    • Lifestyle
    • Music
    • Nollywood
    • Travel
  • Sports
    • Football
    • More Sports News
    • Sports Features
  • Projects
    • Parliament Watch
    • Panama Papers
    • Paradise Papers
    • AGAHRIN
Premium Times Nigeria
BUA Group Ad BUA Group Ad BUA Group Ad
ADVERTISEMENT
Registrar, Joint Admission and Matriculation Board, JAMB, Is’haq Oloyede

Registrar, Joint Admission and Matriculation Board, JAMB, Is’haq Oloyede

Coronavirus: JAMB uses ticketing to ‘resolve over 4,000 candidates’ complaints’

byAzeezat Adedigba
April 13, 2020
3 min read

The Joint Admissions and Matriculation Board (JAMB) said it is taking full advantage of technology by using the ticketing system to address candidates’ enquiries during the period of lockdown.

The board said over 4,000 cases have been resolved without any physical contact between staff and candidates within 24 hours of receiving the complaints.

The ticketing system was introduced in 2018 to address the challenge of candidates crowding the Board’s offices.

JAMB said the system engenders transparency by way of tracking complaints, provides a conducive atmosphere for candidates seeking corrections or amendments of data and, ensures that genuine and necessary feedback is easily obtained from candidates for planning.

In its weekly bulletin sent to PREMIUM TIMES on Sunday, the spokesperson of the board, Fabian Benjamin, said candidates usually thronged its offices for all complaints while some send letters which might not get to the Board before the ticketing regime.

“However, with the ticketing regime, all a complainant or enquirer needs do is to visit support.jamb.gov.ng to state his/her complaints and a number would be assigned to him/her for ease of tracking of the complaint in case the complaint is not addressed at all or addressed satisfactorily. This is, however, a rare occurrence as all tickets are subjected to further scrutiny by higher authorities,” he said.

Mr Benjamin said the ticketing platform aids safety of parties concerned as it conforms to the social distancing protocols even before it was globally embraced.

He said it creates transparency and provides the board with the opportunity to track not only the official that resolved the complaint but also the time taken to do so.

“In addition, the system is provisioned with a reporting or an alarm system that alerts the Registrar/Chief Executive as to the status of any ticket raised and the action(s) taken on it as well as the actors involved,” he said.

RelatedNews

Death toll rises in Ondo accident caused by Dangote truck

Man pushes girlfriend to death from five-storey building

NPFL Preview: Nasarawa United seek extended unbeaten run

Zamfara governor promises communities additional security after bandits attack

“It is highly gratifying to note that within the few days of the lockdown, over four thousand cases have been successfully resolved with each being resolved within 24 hours.”

Complaints

He said some of the complaints and enquiries received through the ticketing platform ranged from candidates asking when they are to start printing their original results slips to steps for changing programmes and institutions, among others.

“Perhaps it would be expedient to state that the facility for change of programmes or institutions have been activated while results are ready for printing but these processes have been put on hold because the Presidential Directive mandating citizens to stay at home is still in force. As soon as the COVID-19 pandemic is over, the printing of the result would be enabled while been activated.”

Dangote adbanner 728x90_2 (1)

He urged candidates to visit the Board’s website for all processes that do not require biometric verification.

“In this regard, they are enjoined to wait for the lifting of the restrictions on movement and social interactions to undertake those processes requiring biometric verification,” he said.

He said the Board has noticed that some candidates have been offered admissions but are yet to accept or reject such offers.

PREMIUM TIMES reported how the board developed a mobile app that candidates can use instead of visiting CBT centres.

The app enables candidates to access the Central Admissions Processing System (CAPS) for all their admission-related issues from the comfort of their homes, the agency said.

Candidates were advised to download the CAPS Mobile App on android play stores, apple store, among others, to check their admissions status and do the needful.

ADVERTISEMENT
Issues

Due to the outbreak of coronavirus, the federal government has ordered the closure of all schools to help contain the spread.

The Academic Staff Union of Universities (ASUU) also embarked on an indefinite strike after the expiration of its two weeks warning strike on March 23 over the non-payment of salaries of their members who failed to enroll into the federal government’s IPPIS, a payroll software mandated for all public officials.

  • WhatsApp
  • Tweet
  • Email
  • Print
  • Telegram
  • More
  • Share on Tumblr
  • Pocket

Support PREMIUM TIMES' journalism of integrity and credibility

Good journalism costs a lot of money. Yet only good journalism can ensure the possibility of a good society, an accountable democracy, and a transparent government.

For continued free access to the best investigative journalism in the country we ask you to consider making a modest support to this noble endeavour.

By contributing to PREMIUM TIMES, you are helping to sustain a journalism of relevance and ensuring it remains free and available to all.

Donate


TEXT AD: To advertise here . Call Willie +2347088095401...


JOIN THE CONVERSATION

  • Disqus (0)
premiumtimes



PT Mag Campaign AD

Previous Post

China imposes restriction on research on origin of coronavirus

Next Post

What’s True About the Coronavirus Acidic-Potential Claims?

Azeezat Adedigba

Azeezat Adedigba

Azeezat Adedigba covers the education and labour sectors for PREMIUM TIMES. She is also an investigative journalist and the winner of the 2019 Female Reporters Leadership Program (FRLP) organised by Wole Soyinka Centre for Investigative Journalism (WSCIJ). Azeezat is passionate about women and children advocacy. She holds a degree in Mass Communication from the University of Jos. She can be reached on Twitter @Adebimpe57.

More News

CORONAVIRUS: Nigerians on the street going about their daily business. [Photo credit: Quartz]

SERAP asks FG to publish details of planned payment to 24.3 million poor Nigerians

January 24, 2021
President Muhammadu Buhari [PHOTO CREDIT: Bashir Ahmad]

Buhari to ECOWAS leaders: Let’s prioritise indigenous development of COVID-19 vaccines

January 24, 2021
mobile-phones

Three arrested for allegedly lynching suspected phone thief

January 24, 2021
A man is being tested for COVID-19 in Nigeria [PHOTO: TW: @NCDCgov]

Nigeria’s total coronavirus infections surpass 120,000, deaths exceed 1,500

January 24, 2021
APC FLag used to illustrate the story.

APC denies postponing membership registration

January 24, 2021
Ghana’s President, Nana Akufo-Addo. [PHOTO CREDIT: Council on Foreign Relations]

Akufo-Addo urges action against insecurity in ECOWAS

January 23, 2021
Next Post
The pH Scale

What’s True About the Coronavirus Acidic-Potential Claims?

Melinda gates

Coronavirus: Melinda Gates warns African countries to be better prepared

Discussion about this post

Search

#EndSARS: Latest Updates




Polaris Bank


JAIZ Ad


NITDA Ad




Advertisement






netherland biz school Advert

Zenith Advert

Heritage Advert
ADVERTISEMENT

Our Digital Network

  • PT Hausa
  • Election Centre
  • Human Trafficking Investigation
  • Centre for Investigative Journalism
  • National Conference
  • Press Attack Tracker
  • PT Academy
  • Dubawa
  • LeaksNG
  • Campus Reporter

Resources

  • Oil & Gas Facts
  • List of Universities in Nigeria
  • LIST: Federal Unity Colleges in Nigeria
  • NYSC Orientation Camps in Nigeria
  • Nigeria’s Federal/States’ Budgets since 2005
  • Malabu Scandal Thread
  • World Cup 2018
  • Panama Papers Game
  • Our Digital Network
  • About Us
  • Resources
  • Projects
  • Data & Infographics
  • DONATE

All content is Copyrighted © 2020 The Premium Times, Nigeria

No Result
View All Result
  • Home
  • COVID-19
  • News
    • Headline Stories
    • Top News
    • More News
    • Foreign
  • Investigations
  • Business
    • News Reports
    • Financial Inclusion
    • Analysis and Data
    • Business Specials
    • Opinion
    • Oil/Gas Reports
      • FAAC Reports
      • Revenue
  • Health
    • News Reports
    • Investigations
    • Data and Infographics
    • Health Specials
    • Features
    • Events
    • Primary Health Tracker
  • Agriculture
    • News Report
    • Research & Innovation
    • Data & Infographics
    • Special Reports/Features
    • Investigations
    • Interviews
    • Markets
  • Arts/Life
    • Arts/Books
    • Kannywood
    • Lifestyle
    • Music
    • Nollywood
    • Travel
  • Sports
    • Football
    • More Sports News
    • Sports Features
  • Projects
    • Panama Papers
    • Paradise Papers
    • Parliament Watch
    • AGAHRIN
  • Opinion
  • PT Hausa
  • The Membership Club
  • Dubawa
    • Dubawa NG
  • About Us
  • Advert Rates
  • Careers
  • Contact Us
  • Digital Store
  • DONATE

All content is Copyrighted © 2020 The Premium Times, Nigeria

Our website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.
loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.