The Consumer Protection Council, CPC, has directed Dana Airline to provide necessary logistics support to affected passengers on its Airlines Flight 9J0363, which veered off the runway in Port Harcourt on Tuesday.
The Director-General of CPC, Babatunde Irukera in a statement, said he had contacted DANA air management and had come to an understanding that the Airline would provide logistic support and accommodation to affected passengers.
He said that this was in compliance with minimum standards in accordance with prevailing Regulations under Part 19, Nigerian Civil Aviation Rules (NCAR).
Mr. Irukera commended airport officials’ prompt response to the mishap and safe evacuation and management of what could otherwise have been a tragic event.
“Dana Airlines Flight 9J0363 operating from Abuja to Port-Harcourt on February 20, 2018, landed at approximately 19:30hrs and overshot the runway.
“Cause of incident still unknown but under investigation. The Nigerian Civil Aviation Authority (NCAA) and Accident Investigation Bureau (AIB) have been notified and already in control.
“The Federal Airport Authority of Nigeria (FAAN) secured perimeter scene of incident. There were 50 Souls On Board (SOB) made up of 44 passengers and 6 crew.
“Thankfully, all passengers and crew were safely evacuated without injury,” he said.
Mr. Irukera called for calm as they awaited more information and a detailed investigation by the Accident Investigation Bureau.
“An open, transparent, sensitive and responsive approach by the airline and relevant authorities is vital to sustaining confidence and assuring consumers.
“The Council welcomes this openness and attention to consumers, including providing medical or psychological support where necessary.
“The CPC, in collaboration with the Nigerian Civil Aviation Authority, remains available to all passengers in the sector to answer questions, provide assistance and assurances at this and other times,” he said.
Mr. Irukera urged members of the public to call the CPC on 08056003030 and 08056002020 or email to email@example.com and by Twitter at @cpcnig for complaints.