Why Nigerians can’t access Customs e-auction portal — Spokesman

Comptoller-General of Nigeria Customs Service, Hamid Ali, addressing the agency's personnel
Comptoller-General of Nigeria Customs Service, Hamid Ali, addressing the agency's personnel

Some Nigerians interested in participating in the Nigeria Customs Service (NCS)’s e-auction to purchase seized vehicles are complaining of difficulty in accessing the platform.

The Nigerians, who spoke with the News Agency of Nigeria (NAN) on Thursday in Abuja, complained that the e-portal could not be accessed for registration since July 3, when it was inaugurated by the Comptroller-General of Customs, Hameed Ali.

NAN reports that the Customs boss at the inauguration said that the e-auction platform was aimed at giving all Nigerians equal opportunities to partake in bidding for seized vehicles and to increase Customs’ revenue.

However, the public relations office of the service told NAN that no fewer than 43 people including a journalist had won the bidding for vehicles in the first 48 hours after the launching.

Tarfa Suleman, a bank worker, said he was able to register and access the e-wallet but was unable to bid.

Mr. Suleman said whenever he tried to bid the server would go off, showing instructions like “not found’’“refresh’’ and “try again”.

“I don’t know why it was so difficult for me to bid, so l later called my friend to find out if he was able to bid.

“But he told me he has not able to access the portal let alone registering.

“I think I was able to access the e-wallet because I am banking with Jaiz Bank,” Mr. Suleman said.

Mr. Suleman frowned at the idea of using only a bank with limited branches considering the population of the country.

Okey Chukwumezie, a businessman, said that all the attempts to access the portal to register for the bidding were not successful.

Mr. Chukumezie said that whenever he tried to be on the portal, it kept on bringing out a “not found” instruction.

“If the Customs Service is not ready to start this auction, why is it making Nigerians go through such difficulty,’’ he said.

Florence Wukoma, a public servant, said when she tried to register using the Tax Identification Number (TIN) on the platform, it refused to accept it.

“Whenever I tried using my TIN, it kept showing instructions like `incorrect TIN’, `TIN not found’ or `use email address’.

“I think the portal is having technical issues and needs to be attended to urgently so that people can register,” Mrs. Wokuma said.

Justina Aleburu, another bank worker, said the portal was not just working.

“I have tried IT severally, yet I can’t access the portal let alone registering.’’

Adejola Babatunde, a civil servant, said he was able to register after trying severally but was unable to access the e-wallet.

Responding to the difficulty being experienced by interested bidders in accessing the portal, Customs PRO told NAN that on the first day of the launching, there were technical issues on the e-auction platform.

Mr. Attah added however that the challenges had already been resolved as many Nigerians were already accessing the platform.

He however said that the announcement of the 43 winners of vehicles ended after 48 hours of the first batch.

“Every batch has 48 hours, the first 48 hours elapsed at noon on Wednesday July 5, and the system completely locks out everybody, automatically sends mails to the winners.

“That is why some bidders are beginning to experience problems and by Monday July 10, the system will open again for new set of bidders,’’ he said.

On designated banks, Mr. Attah said for now, it was only Jaiz bank that was on the platform because other designated banks were having Interswitch issues.

“These other banks will soon be on board as soon as they rectify the issues,” he said.

Mr. Attah called on potential bidders to be patient and make use of the bank available on the platform for now until other banks could come on board. (NAN)


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  • Frank Bassey

    The portal may not have been created to be easily accessed. NCS knows what it is doing.

    • Empower Destiny

      That’s the simplest truth my brother God bless you. Who are they fooling?

  • Factsay

    Abokis have taken their corruption and nepotism to another level.

    They intentionally did this to favour their people. Jaiz bank is mainly in their place and the key people in Jaiz bank are Alhaji Umar Mutallab; Chairman; Mahe Abubakar.

    How can you open a portal that only customers of Jaiz bank can access ? They fraudulently misled Nigerians that everyone can participate in the auction without stating that only customers of Jaiz bank can access it. They want to shift the blame to other banks when they know that the programmers of that portal added only a payment platform that accepts only Jaiz bank customers.

    This another scam they want to use to auction most of the vehicle to their northern brothers at very low price knowing that if others are allowed to participate it will be very competitive. The greatest losers in this scam is govt who is losing revenue that would be generated if the auction is competitive

  • Psalmist

    I feel some people need to be educated about auction. As it baffles me how people place outrageous amount on used vehicle they have never seen, tested, nor heard the sound before yet they could bet their last penny on the vehicle I am beginning to doubt the credibility / Transparency of this whole process all together as used cars are sold almost 100% above their face value… It goes a long way to show how much trust we have in our system! May God help Nigerian and our Leaders. If this scheme is really to give room to the less privileged to assess. please help us dissuade the rich auto dealers from placing outrageous amount on the bid!!! Please, let be bid be seen to be fair to all. Thank you.

  • Andrea Braham

    Good day, this is to inform the general public that the Nigeria Customs Service Replacement / Recruitment form, alongside the Auction sales of Impounded Articles ranging from cars, bags of cement, bags of rice and others has fully commenced in line with the directives of the Comptroller General of the Nigeria Customs Service Col. Hameed Ibrahim Ali {Rtd.}
    Below are the enlisted vehicles / cars which are up for Auction sales
    *Pricelist of Toyota cars:
    • Toyota Land Cruiser-N850,000
    • Toyota Prado N830,000
    • Toyota Corolla –N400,000
    • Toyota Camry –N300,000-N1M
    • Toyota Avensis – N350,000-N1M
    • Toyota Yaris – N400,000
    • Toyota Venza – N950,000-N1.5M
    • Toyota RAV4 SUV –N650,000
    • Toyota Hilus Pickup-N700,000
    • Toyota Dyna Truck – N400,000
    • Toyota Hiace Bus – N750,000
    • Toyota Coaster Bus 32 seaters – N1M
    * Toyota Sienna-N400,000
    * Toyota Highlander-N600,000-N1M
    * Toyota Tundra-N950,000-N1.5M
    * Toyota Tacoma-N1M.

    *Pricelist of Peugeot Cars:
    Peugeot c230-N400,000

    *Pricelist of some Mazda Cars:

    *Pricelist of some Honda cars:
    Honda Civic cars – N350,000
    Honda Accord – N400,000
    Honda CR-V – N580,000
    Honda Odyssey – N400,000
    Honda CR-V – N520,000
    Honda Pilot – N700,000
    Honda City-N300,000.

    *Pricelist of some Volswagen cars:
    Golf 2,3,4,5-N250,000-N500,000

    *Pricelist of some Lexus cars:
    Lexus RX300-N600,000
    Lexus RX330-N700,000
    Lexus RX350-N900,000
    Lexus GX450-N900,000
    Lexus GX470-N1M.

    *Pricelist of some Nissan cars:
    • Nissan Sunny – N320,000
    • Nissan Patrol SUV – N500,000
    • Nissan Civilian 30 seater bus – N900,000-N1.1M
    • Nissan Pathfinder SUV – N650,000-N1.1M
    * Nissan Altima-N400,000-N750,000 e.t.c. are all available for Auction Sale.
    Other impounded articles such as Bags of rice @ {#10,500} per bag and Bags of Cement @ {#1,500} per bag are also available at our ware houses in our commands respectively.
    It is pertinent to note that the above enlisted vehicles are in perfect working conditions, and are provided with necessary documents which is in accordance with our policy of ensuring credibility and transparency in all transactions and thus, geared towards maintaining an outstanding relationship with the public.
    For more information on application / clearance process, contact the office of the Comptroller Officer in charge of your Custom Area Command, Comptroller. Balogun Charles on 07066826739 or via email @ nigeriacustomservicemailbox@gmail.com
    Signed : Management