Why Nigerians can’t access Customs e-auction portal — Spokesman

Comptoller-General of Nigeria Customs Service, Hamid Ali, addressing the agency's personnel

Some Nigerians interested in participating in the Nigeria Customs Service (NCS)’s e-auction to purchase seized vehicles are complaining of difficulty in accessing the platform.

The Nigerians, who spoke with the News Agency of Nigeria (NAN) on Thursday in Abuja, complained that the e-portal could not be accessed for registration since July 3, when it was inaugurated by the Comptroller-General of Customs, Hameed Ali.

NAN reports that the Customs boss at the inauguration said that the e-auction platform was aimed at giving all Nigerians equal opportunities to partake in bidding for seized vehicles and to increase Customs’ revenue.

However, the public relations office of the service told NAN that no fewer than 43 people including a journalist had won the bidding for vehicles in the first 48 hours after the launching.

Tarfa Suleman, a bank worker, said he was able to register and access the e-wallet but was unable to bid.

Mr. Suleman said whenever he tried to bid the server would go off, showing instructions like “not found’’“refresh’’ and “try again”.

“I don’t know why it was so difficult for me to bid, so l later called my friend to find out if he was able to bid.

“But he told me he has not able to access the portal let alone registering.

“I think I was able to access the e-wallet because I am banking with Jaiz Bank,” Mr. Suleman said.

Mr. Suleman frowned at the idea of using only a bank with limited branches considering the population of the country.

Okey Chukwumezie, a businessman, said that all the attempts to access the portal to register for the bidding were not successful.

Mr. Chukumezie said that whenever he tried to be on the portal, it kept on bringing out a “not found” instruction.

“If the Customs Service is not ready to start this auction, why is it making Nigerians go through such difficulty,’’ he said.

Florence Wukoma, a public servant, said when she tried to register using the Tax Identification Number (TIN) on the platform, it refused to accept it.

“Whenever I tried using my TIN, it kept showing instructions like `incorrect TIN’, `TIN not found’ or `use email address’.

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“I think the portal is having technical issues and needs to be attended to urgently so that people can register,” Mrs. Wokuma said.

Justina Aleburu, another bank worker, said the portal was not just working.

“I have tried IT severally, yet I can’t access the portal let alone registering.’’

Adejola Babatunde, a civil servant, said he was able to register after trying severally but was unable to access the e-wallet.

Responding to the difficulty being experienced by interested bidders in accessing the portal, Customs PRO told NAN that on the first day of the launching, there were technical issues on the e-auction platform.

Mr. Attah added however that the challenges had already been resolved as many Nigerians were already accessing the platform.

He however said that the announcement of the 43 winners of vehicles ended after 48 hours of the first batch.

“Every batch has 48 hours, the first 48 hours elapsed at noon on Wednesday July 5, and the system completely locks out everybody, automatically sends mails to the winners.

“That is why some bidders are beginning to experience problems and by Monday July 10, the system will open again for new set of bidders,’’ he said.

On designated banks, Mr. Attah said for now, it was only Jaiz bank that was on the platform because other designated banks were having Interswitch issues.

“These other banks will soon be on board as soon as they rectify the issues,” he said.

Mr. Attah called on potential bidders to be patient and make use of the bank available on the platform for now until other banks could come on board. (NAN)


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