NCC to set up emergency call centres

Eugene Juwah, the Executive Chairman of the Nigerian Communications Commission (NCC), says the commission will soon begin to operate emergency call centres with three-digit codes across the country.

Mr. Juwah said this on Wednesday in Abuja during the oversight visit of the House Committee on Communications.


He said that the project had been on ground for a long time before he became the executive chairman of the commission in July 2010.


Mr. Juwah added that the commission had just completed the building of the centres and that approval had been obtained from relevant authorities to start operations.


“Operations of the emergency call centres will start from Awka in Anambra and Minna in Niger.


“The commission will carry out its activities correctly so that Nigerians will feel its impact, especially in the area of quality service delivery.


“SIM card registration that was carried out in the country was done in line with due process and details of the SIM registration will be discussed at the executive session,” Mr. Juwah said.


The NCC boss said that the issue between the commission and National Environmental Standard Regulation and Enforcement Agency (NESREA) had been handled at the ministerial level “and so far remarkable success had been achieved”.


He pledged that the public would be informed about the final resolution of the issue, saying that there is no cause for alarm as everything is under control.


Mr. Juwah said that the commission had been focusing on quality control of its services.


Yetunde Ojo, the Chairman, House Committee on Communications, said that the committee has had some interactive sessions with NCC on the way forward for the sector.


Mr. Ojo said that the commission has a lot to do to control the excesses of GSM service providers to enable consumers have value for their money.


He urged the commission to ensure that fake SIM cards are wiped out of the country, adding that the commission should put in more effort to arrest fake SIM card vendors.


Mr. Ojo urged the commission to enforce sanctions against GSM operators for poor quality service to Nigerians and also regulate their operations.

“Consumers need to have value for what they pay for. We need more penalties.”


Mr. Ojo pledged the support of the committee to the commission to ensure effective and efficient quality service delivery to Nigerians.


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