The Lagos Signage and Advertisement Agency, LASAA, has said it would introduce Skype video conferencing as part of its customer relations tools.
The initiative, which would come into effect October 2, will ensure that response time to enquiries from LASAA stakeholders is quicker and faster, according to the agency.
”We are most delighted at the launch of this service because it aligns with our commitment to continuously offer our stakeholders opportunity to connect with us freely,” said George Noah, LASAA’s Managing Director.
“We are convinced that with Skype, engagement at both ends will be quicker and faster,” he added.
Mr. Noah further said that the agency’s objective is to make “every single customer contact” a rewarding experience.
“In addition to Skype we are exploring other social media platforms to make sure we use technology to help us do our job better.
“We provide services for over 70,000 customers and with it comes expectations of excellent customer service, that is what Skype will also help us achieve,” he said.
The agency boss stated that the Skype video application had been well received in a pre-test exercise conducted among randomly picked stakeholders. He said the service would commence from the LASAA head office in Ikeja, and extend to the other 22 branch offices in different local councils in the state.
”As a forward-looking and innovative organisation, we will continue to employ new innovations that can improve service delivery for all our stakeholders.
”Our next move is to commence work on the Lagos State Outdoor Master plan,” Mr. Noah said.