Abuja residents complain about poor quality of mobile

The telecommunications service in Nigeria has steadily deteriorated with customers crying foul.

Mobile telephone subscribers in Abuja on Wednesday complained about poor quality of service in the country, saying it has affected their businesses.

Subscribers to some telecoms networks including MTN, Airtel, Globacom and Etisalat expressed their dissatisfaction with their networks.

They said the poor quality of service has been on the increase in recent times without any improvement from the service providers. A businessman, Yakubu Thompson, said most times his calls did not get connected, and his messages delayed for a long time before they were delivered.

Mr. Thompson said when the calls eventually get connected, the line would be fuzzy causing both the caller and the receiver not to clearly hear each other.

“Last week, I tried to call my staff to go and give our client a document that will fetch us a huge contract as the phone kept showing call disconnected.

“I eventually got frustrated and hit my phone on the floor. You could imagine how frustrating the service problem could be and I lost the contract,” Mr. Thompson said.

A civil servant, Nma Muhammad, said that for four days there was no network in her house at Prince and Princess Estate. Mr. Muhammad said that she laid a complaint at the office and also used another persons’ phone to call customer’s service before the service came back.

“Now the service comes off and on, what can I say, bad system,’’ he said.

A trader at Wuse market, said that he tried calling his wife with two different networks to pick his children from school because he was busy with consumers at the shop.

The man who identified himself as Mr. Ibrahim said for more than an hour, the network’s voice machine kept saying the phone was switched off, he got angry and rushed to the school and picked his children only to get home to find that his wife’s phone was not switched off.

“You can imagine that, these service providers will not break my home. NCC must do something to ensure that service improved in this country,’’ Mr. Ibrahim said.

A journalist also complained about loss of telecoms service in his house at Abacha road, Mararaba.

“Some of us are tied to the network not because we love it but because most of us receive our salary alert from these networks,” he said.


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