Following Premium Times report, DSTV compensates shortchanged mobile subscribers


DSTv Mobile is compensating its customers with one month of free Tv viewing after weeks of failed services angered subscribers.The compensation was announced by Maiyo Simapungula, DSTv Mobile’s public relation and communication manager in an email to Premium Times, as well as via Facebook posts.Premium Times had reported how DStv Mobile subscribers groaned under poor services and lost subscription fees.The problem, which Mr Simapungula described as “unforeseen subscription problem”, lasted for weeks, according to subscribers interviewed.

Subscribers were unable to access the DStv Mobile services.  Consumer who attempted to subscribe had their accounts debited but were denied rights to view mobile TV.“The problem has since been rectified and to remedy the situation, DStv Mobile has given all affected subscribers one month free viewing (8 February – 8 March 2012) on the cellphone that was affected,” Mr. Simapungula said. To access free mobile TV, he said affected subscribers simply need to ‘retrieve subscription’ on the respective cellphone.


Support PREMIUM TIMES' journalism of integrity and credibility


Good journalism costs a lot of money. Yet only good journalism can ensure the possibility of a good society, an accountable democracy, and a transparent government.

For continued free access to the best investigative journalism in the country we ask you to consider making a modest support to this noble endeavour.

By contributing to PREMIUM TIMES, you are helping to sustain a journalism of relevance and ensuring it remains free and available to all.


NEVER MISS A THING AGAIN! Subscribe to our newsletter

* indicates required


Now available on

  Premium Times Android mobile applicationPremium Times iOS mobile applicationPremium Times blackberry mobile applicationPremium Times windows mobile application

TEXT AD: This space is available for a Text_Ad.. Call Willie on +2347088095401 for more information

All rights reserved. This material and any other material on this platform may not be reproduced, published, broadcast, written or distributed in full or in part, without written permission from PREMIUM TIMES.