First Bank of Nigeria Limited, Nigeria’s premier, has been awarded the 2021 ‘’Retail Banking CEO of the Year Nigeria’’, ‘’Most innovative Retail Banking App Nigeria’’ and ‘’Best CSR Bank Nigeria’’ awards by Global Banking and Finance magazine.
The awards conferred on the bank are in recognition of its roles in deepening financial inclusion in the country; advancing the digital banking eco-system as well as impacting people in its host communities with technology to make learning available to individuals of all ages, amongst many others.
The Global Banking and Finance Awards reflect the innovation, achievement, strategy, progressive and inspirational changes taking place within the Global Financial community. The awards were created to recognise companies of all sizes which are prominent areas of expertise and excellence within the financial world.
With its over 750 branches and 100,000 Firstmonie Agent banking network spread across the nook and cranny of the country, FirstBank’s robust retail banking framework has been at the forefront of bridging the financial exclusion gap, thereby empowering Nigerians to carry out their financial and business-driven activities in contributing to national growth and development.
Also, in order to put customers ahead in enjoying state of the art digital banking services, the bank’s application, FirstMobile, is configured with modern banking functionalities which are regularly upgraded and designed with self-service features to ease the navigation capability and proficiency of customers to carry out their respective transactions with no hassles.
The smart banking application is also embedded with a card protection service for customers to enable and disable cards on channels, account switch off as well as second-factor authentication and device registration. With the upgraded FirstMobile, customers can remotely initiate the request for a new debit card as well as the replacement of a lost or damaged one.
Woven into the fabric of society for over 127 years, overcoming challenges and remaining a dominant player in Nigeria’s financial services landscape, FirstBank has been partnering and supporting various sustainable activities towards the continued growth of its host communities and the nation at large.
Adesola Adeduntan, the CEO of FirstBank commenting on the awards said, ‘’we are proud to be recognized with these awards, which speak to the investments we have made over the past years in bolstering our electronic platforms for our customers; enhancing financial inclusion through agent banking as well as empowering our communities in the education space especially by bridging the digital divide through e-learning initiative.”
The awards come at a challenging time for the bank which recently came under regulatory action by the Central Bank of Nigeria. The CBN dismissed the bank’s board and reinstated the CEO, Mr Adetuntan, who had earlier been sacked early May. The central bank raised concerns with the bank’s insider loans.
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