Some customers of the First City Monument Bank (FCMB) have expressed their dissatisfaction with the bank’s services following widespread network glitches across the nation.
The bank’s customers took to Twitter and other social networking sites to express their anger on Monday amid frustrations occasioned by their inability to operate their accounts.
PREMIUM TIMES gathered that the network concerns began as early as last week Thursday, amid uncertainty over the cause of the network challenge.
Earlier on Friday, the bank notified its customers of “Service Disruption” in its operation.
You may experience challenges using some of our self-service channels. We apologize for every inconvenience and are working to resolve the challenges in the quickest time possible.#FCMB #MyBankAndI pic.twitter.com/nvTixtBeB4
— FCMB (@MyFCMB) July 17, 2020
In a message posted on its verified Twitter page, the bank promised to fix the challenge in “the quickest time possible”.
It said, “SERVICE DISRUPTION! You may experience challenges using some of our self-service channels. We apologize for every inconvenience and are working to resolve the challenges in the quickest time possible.”
But on Monday, days after the apology, many customers came on Twitter to complain about their inability to make withdrawals or carry out sundry transactions. Others said they were unable to access their accounts all through the weekend, with attendant disruption to their schedule and daily routine.
When PREMIUM TIMES’ reporter visited a branch of the bank in Lagos Monday afternoon, many customers stood around lamenting their plight. Others complained of inability to use their ATM cards from their remote places.
On Twitter, the bank was being called out by customers who expressed frustration over the development.
A Twitter user, @Unclemidetuch, wrote: “FCMB, day 4 of network failure. What sort of rubbish?! Repeated reversal, no access to mobile app, transaction(s) declined. I’m about to lose it…”
Nchekwube Augustus, another complainant, wrote: “Fcmb, what is your problem? Since Thursday we can’t have assess or transact with our accounts in Fcmb. What type of Network challenges is that, are we serious at all in this country.”
@Ay_Shemzy, another user, said: “FCMB has to be the most unreliable bank in the world. How can your network be down since Friday???”
FCMB has to be the most unreliable bank in the world. How can your network be down since Friday???
— Ayoola (@Ay_Shemzy) July 20, 2020
In response to some of the Twitter messages, the bank apologised for the challenge, promising to address it.
“We apologize for any inconvenience experienced and working tirelessly to restore operations. Kindly bear with us,” the bank said via its handle, @MyFCMB.
PREMIUM TIMES’ efforts to get the bank’s reaction on what it has done to address the concern were unsuccessful on Monday evening. A message sent to it via its Twitter handle has not been responded to as of the time of filing this report.
Support PREMIUM TIMES' journalism of integrity and credibility
Good journalism costs a lot of money. Yet only good journalism can ensure the possibility of a good society, an accountable democracy, and a transparent government.
For continued free access to the best investigative journalism in the country we ask you to consider making a modest support to this noble endeavour.
By contributing to PREMIUM TIMES, you are helping to sustain a journalism of relevance and ensuring it remains free and available to all.
TEXT AD: To advertise here . Call Willie +2347088095401...