Nigeria’s foremost regulator defends poor service quality of MTN, Glo, others

Photo credit:
Photo credit:

The Executive Vice-Chairman, Nigerian Communications Commission, NCC, Umar Danbatta, on Monday said over-regulation had impeded the quality of service being rendered by the telecommunications operators.

Mr. Danbatta said in a statement in Lagos that “some sister agencies tend to be overzealous in trying to help us do our jobs, and in the process create unnecessary difficulties for our operators.”

According to him, “this is being addressed at the various levels of government, and I can promise that the story will be much better very soon.’’

He said that over-regulation connotes something dangerous and harmful to the telecommunications industry.

The NCC vice-chairman said that the Nigerian Communications Act, 2003 Chapter 2, Part 1 shoulders the commission with the responsibility of regulating the industry.

The Act provides that there is established commission to be known as the Nigerian Communications Commission with responsibility for the regulation of the communications sector in Nigeria.

He said that the full powers of the commission to regulate the industry, promote competition, grant and renew licences were also imbedded in the Act.

Mr. Danbatta said, “The power to facilitate investment and protect the interests of consumers, among others, are domiciled in the Act.

“It forms the major bedrock holding up the growth of the industry,’’ he said.

He said that with over-regulation, meant that the telecommunications regulator was too strict to the extent that it was impacting negatively on the industry it was created to protect.

“Over-regulation can mean that there are other bodies whose incursion into the commission’s terrain is creating too much discomfort for those operating in the sector.

”We are serious with our job at the NCC. But, we also know the reason for our existence; to create and nurture an industry that serves the needs of our people.

”That thought is uppermost in our minds, as we strive to create accessible and affordable telecommunication services across the country,’’ he said.

Mr. Danbatta said that in spite of a seeming convolution of activities which affect the health of the industry, there was always a good story to tell about the sector.

He said that the monthly data collection showed that the industry remained strong and defiant in the face of very challenging times.

According to him, while connected lines stand at 226.4 million for the month of July 2016, active lines hover on 150.3 million lines within the same period with 107.33 per cent teledensity.

Mr. Danbatta said that Internet subscriptions for June, 2016 stood at 92.2 million down from 93.6 million recorded in February, 2016.


All rights reserved. This material and any other material on this platform may not be reproduced, published, broadcast, written or distributed in full or in part, without written permission from PREMIUM TIMES.

  • Truth is bitter

    NCC need to do more, you should be weary why we have 226.4 million connected line in Nigeria when our population is not up to this figure, it is because the services of these telecom providers are not good enough and the rate of calling another operator different from the network you are using is high, hence people subscribed to several lines from different operator.

    NCC need to go to the grass root and find out all the atrocities being committed daily by these operator, the telecom operators have been cheating Nigerians on daily basis.

    If you over scratch your recharge card it will not be resolved by calling customer care, you will be directed to go to their office physically and spend more money on transport even more that the cost of the credit you want to recover.

    When you load your credit and it disappeared without use. Illegal deduction on flimsy excuse that you subscribed for something you did not subscribe for.

    Using gimmick by sending deceptive text messages to get you subscribed to a package that is tagged free, only to start deducting your money.

    Taking your money in replacement for credit you did not borrow, the list is endless.

    These operator are defrauding Nigerians on daily basis, imagine illegal deduction of N200 into ten million places(10,000,000) this will give you two billion Naira (N2,000,000,000).

    NCC please wake up, more work to be done, people are not happy with these telecom operators that are defrauding us on daily basis, the use of GSM have come to stay and it is no longer a luxury but necessity of life.