Wednesday, April 16, 2014

Arik Air closure: passengers demand refund for unused tickets

Published:

After Arik airline closed on shop on Tuesday, disappointing its customers, they demanded refunds from the airline.

Some passengers of Arik Air on Friday at the Nnamdi Azikiwe International Airport, Abuja, converged at the desk of the airline to demand a refund for their unused tickets.

Some of the aggrieved passengers said they came to get the refunds because the airline suspended its operations on Thursday.

The airlines activities at the Lagos airport were disrupted, on Thursday, by aviation workers union who alleged that the airline owed aviation authorities, including the Federal Airport Authority of Nigeria, over N17 billion.

Following this, Arik Air suspended its domestic operations across the country alleging “persistent hostility of the Ministry of Aviation and Federal Airport Authority of Nigeria management.”

One of the passengers who came for the refund, Dogo Mahammud, said it is unfortunate that the airline was grounded, adding that he came to recover his money in order to purchase another ticket.

“I was to follow the Arik to Lagos yesterday, Thursday, but now, I will have to go back to Kano, and it is unfortunate because I don’t know which of the airline will be having problems in the next moment.

“I bought ticket for myself and my family but now I have to collect my money so that I can buy another ticket to take us back to Kano,’’ he said.

Another passenger, Ngozi Alozie, said when she presented her ticket, the desk officer attended to her and refunded her N24,900.

Another passenger Emma Bassey said he was not aware the airline had been grounded.

“I came to board the aircraft this morning when I was told that they are not working.

“In fact, I was surprised to see the hall empty, I made my booking online because of the traffic that I normally experience but now, I was disappointed by what I saw,” he said.

The airline’s Station Manager, Muhammed Abani, said the airline is refunding the ticket fee to customers who booked at the counter with evidence.

He added that those who made their booking online would have to contact the airline’s head office in Lagos through a mail, but assured that they would get their money back.

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